Remote Monitoring & Management
Technology is a love-hate relationship – great when it works, surprising and costly when it doesn’t. Often there are signs of failure long before disaster strikes which largely go unnoticed to the end-user. Our Remote Monitoring & Management service alerts our Support Centre of symptoms and problems so they can be addressed before further damage or loss is caused.
Monitors workstations and servers for hardware failures, operating system and application security patching, backups, and antivirus. A fully managed service.
Many issues are able to be resolved remotely with little-to-no interaction by the end user. Our national field services can respond to any issues that require rectification on-site.
Workstation & Server Management
Small to Medium Kiwi businesses often can’t justify employment of a full-time systems engineer. Not to mention – you’ve got better things to be doing than micro-managing your I.T to provide desktop support. Our Workstation and Server Management service gives you access to affordable on-demand support without a service contract.
Pay as you go
Authorise one or many members of your team with access to our support technicians and you’ll only be invoiced in quarter-hourly increments. No minimum monthly spend.
Your teams can grant our support technicians remote access to their devices on-demand.
Our helpdesk and field services are available five days a week during standard business hours, excluding public holidays. For increased support, see our SLA service.
Domains & Email
Email has been around since the birth of the internet with the simple concept of click-to-send. For your website, it’s as easy as typing in the search bar. What makes these work for your business in the back-end however, is not quite as simple. Our array of Domain and Email products cater to small and medium business with scalability to fit your growth aspirations.
Not all email services are created equal. Whether it’s no more than sending and receiving, or full organisation email management – we can help.
Building a website or still using a Gmail or ISP email address? We’re an authorised domain registrant, and can provide you with your own business .nz .co.nz .com .org domain.
Service Level Agreements
Down-time is money. Whether it’s internet connectivity, answering the phone, service up-time or otherwise – there’s a monetary and productivity cost to your business for every hour your teams are inhibited in their work. If “just make it work” heavily resounds with your business, then guaranteed support accessibility and response times may be for you.
Service & Support
Whether it’s a phone call, email, hardware, product, or critical service that needs attention – our technicians can be on-call to tend to triage and resolve the problem.
If you need someone to provide an answer within, 8, 4, or 2 hours – we can tailor a service level agreement that meets the demands of your business.
Up-to 24/7. Support plans customised to meet your requirements.
Cryptolockers, viruses, malware, Nigerian princes, data loss, ransomware, downtime, and lost revenue… are you sleeping tonight? Our Business Endpoint Protection proactively defends your workstations, servers, mail, and mobile devices using Machine Learning algorithms to protect against rapidly changing threats.
Procurement & Servicing
Let us do your I.T. purchasing. Many of us know what we want, but trying to find the right product at the right price can be trial-in-error, resulting in wasted hours in research and costly deployment of the wrong solution. Our technical specialists listen to your requirements and source the right product, giving you a right-of-return safety blanket and the convenience of dealing with One.
One customers enjoy the discounts shared with them, obtained through our connections and annual spend.
International Supply Chain
If we can’t get it in our own back-yard, we’ll source internationally.
We support what we sell. In the event of a fault or return, we take care of that, too.
Home and Field Support
With our helpdesk located in our own back-yard and field technician coverage stemming from Cape Reinga to Bluff – we’re ready to support you, however you need.
Located in Hawkes Bay, our Support Centre triages and resolves most problems over the phone via remote support, while our Senior Engineers deliver in-field support for site visits and complex delivery.
We employ the best the country has to offer. We believe in equipping our engineers with the right skills and tools to provide an outstanding customer experience.
Whether you’re deploying something new, have a fixed term requirement, or need temporary placement of an onsite technician, we can accommodate your project.
Your success, is our success.
Our local industry experts know New Zealand business. Paired with a wide range of consultancy, connectivity, voice, I.T. , procurement and managed services - we're armed to assist you in delivering your strategic goals.